Last Updated: 16 October 2026

At Divya Pujanam, we aim to provide quality pooja products that bring purity, devotion, and tradition into your home. If you receive a damaged, defective, or incorrect product, we are here to help.

Eligibility for Returns

Due to the nature of our pooja products, including cow dung Sambrani Cups, Cow Dung Ghee Diyas, and Kande for Havan, returns are generally accepted only for eligible issues, such as:

• The product arrives damaged or defective.

• You receive an incorrect product.

• The product is missing from your order.

• Another verified issue makes the order materially different from what you purchased.

Unused products in their original packaging may be considered for return where applicable. Products that have been used, burned, opened, or damaged after delivery may not qualify for a voluntary return, except where applicable law requires otherwise.

Reporting a Problem

Please contact our customer support team within 48 hours of delivery and provide:

• Your order number.

• A description of the issue.

• Clear photographs or an unboxing video, if available.

Please retain the product and its packaging until your request has been reviewed. Missing photographs or videos will not automatically remove any rights available to you under applicable law.

Refund Process

Once your claim is reviewed and approved, we will inform you of the applicable resolution, which may include a replacement, refund, or another appropriate remedy.

Approved refunds for prepaid orders will generally be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.

For Cash on Delivery (COD) orders, our support team will explain the available refund method and any details required to process it.

Shipping charges, where applicable, will be handled in accordance with the circumstances of the claim and applicable law.

Non-Returnable Situations

Voluntary returns may not be accepted for change-of-mind requests or products that have been used, burned, or damaged by the customer. This does not affect your rights concerning defective, damaged, misrepresented, or incorrectly supplied products under applicable law.

Contact Us

For return or refund assistance, please contact us using the details listed on our Contact Us page.

Divya Pujanam reserves the right to verify claims before approving a return, replacement, or refund, subject to applicable consumer protection laws.