Welcome to Divya Pujanam. Here are answers to common questions about our products, orders, payments, and delivery.

About Our Products

1. What products does Divya Pujanam offer?

Divya Pujanam offers traditional pooja and havan products, including Cow Dung Sambrani Cups, Cow Dung Ghee Diyas, and Kande for Havan.

2. What are your products made from?

Our products are made using cow dung and traditional preparation methods, as applicable to each product. Please refer to the individual product description and packaging for specific details.

3. How should I use your products?

Please follow the usage and safety instructions provided on the product packaging. Products intended for burning should be used in a suitable, well-ventilated area, away from children, pets, and flammable materials. Never leave burning products unattended.

Orders and Payments

4. How can I place an order?

Browse our products, select the items you want, add them to your cart, and proceed to checkout. Enter your delivery details and choose from the available payment methods to complete your order.

5. What payment methods do you accept?

We offer online payments through Razorpay and its supported payment methods, as well as Cash on Delivery (COD) where available. The options available for your order will be displayed at checkout.

6. Can I cancel my order?

Cancellation may be possible before dispatch. Contact our customer support team as soon as possible. For more details, please read our Cancellation Policy.

Shipping and Delivery

7. How long does delivery take?

Orders are generally processed within 1–3 business days, and estimated delivery is 3–7 business days after dispatch. Actual timelines may vary depending on your location, courier availability, and other circumstances.

8. How can I track my order?

Once your order has been dispatched, tracking details will be shared where available through the contact information provided at checkout.

9. What should I do if my order arrives damaged or incorrect?

Please contact our customer support team within 48 hours of delivery with your order number and clear photographs or an unboxing video, if available. We will review your request under our Return & Refund Policy and applicable law.

Returns and Refunds

10. Can I return a product?

Returns may be accepted for eligible issues, such as damaged, defective, or incorrect products. Voluntary returns of used, burned, or opened products may not be accepted, subject to applicable law.

11. How will I receive my refund?

Approved refunds for prepaid orders will generally be returned to the original payment method. For COD orders, our support team will explain the available refund method.

12. How long does a refund take?

The time required for a refund to appear in your account depends on your bank, payment method, and payment provider.

Customer Support

13. How can I contact Divya Pujanam?

Please visit our Contact Us page for our official support email and customer support hours.

Thank you for choosing Divya Pujanam. We appreciate your trust and support as we bring traditional pooja essentials to your home.