Last Updated: 16 October 2026

At Divya Pujanam, we aim to process every order promptly. If you need to cancel an order, please contact our customer support team as soon as possible.

1. Order Cancellation Before Dispatch

Cancellation requests may be accepted if your order has not yet been dispatched. Please provide your order number and the contact details used when placing the order.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible. If your package is already in transit, please contact our support team for guidance.

Any return, refund, or other resolution will be handled according to our Return & Refund Policy and applicable law.

3. Refunds for Prepaid Orders

If a cancellation is approved for an order paid online, the eligible refund will generally be initiated to the original payment method. The time taken for the funds to appear depends on your bank or payment provider.

4. Cash on Delivery Orders

For Cash on Delivery (COD) orders, please contact us promptly if you wish to cancel before dispatch. Repeated refusals or non-acceptance of deliveries may result in restrictions on future COD orders, where permitted by law.

5. Cancellation by Divya Pujanam

We may cancel an order due to stock unavailability, serviceability issues, suspected fraudulent activity, or an error that prevents fulfilment. If payment has been collected, an appropriate refund will be arranged.

6. Contact Us

To request a cancellation, contact our customer support team using the details listed on our Contact Us page. Please include your order number so that we can assist you efficiently.

Divya Pujanam reserves the right to review cancellation requests in accordance with this policy and applicable law.