Last Updated: 16 October 2026

At Divya Pujanam, we aim to provide a simple and secure payment experience when you purchase our traditional pooja products.

1. Available Payment Methods

Depending on availability at checkout, we may accept:

• Online payments through Razorpay and its supported payment methods.

• Cash on Delivery (COD) for eligible orders and delivery locations.

The payment methods available for your order will be displayed during checkout.

2. Online Payments

Online payments are processed through the relevant payment provider. Please follow the instructions displayed during checkout and ensure that you receive payment confirmation.

Payment processing is subject to the applicable payment provider’s terms and conditions.

3. Failed or Pending Transactions

If money has been deducted from your bank account but your order has not been confirmed, please check your transaction status before attempting another payment.

If the issue continues, contact our support team with your order details and payment reference, if available.

Reversals of failed transactions are subject to your bank’s and payment provider’s procedures.

Never share your OTP, payment PIN, password, or full card credentials with anyone claiming to provide customer support.

4. Cash on Delivery (COD)

COD is available only for eligible orders and serviceable locations. Payment must be made at the time of delivery.

Please ensure that someone is available to receive the package and pay the amount due.

COD availability may depend on courier restrictions, location, order value, and verification requirements.

5. Refunds

Approved refunds for prepaid orders will generally be returned to the original payment method, subject to the applicable refund process.

For COD orders, our customer support team will communicate the available refund method and any information required to process it.

Please refer to our Return & Refund Policy for details about eligibility and the refund process.

6. Pricing and Charges

All prices will be displayed in Indian Rupees (INR), unless stated otherwise. Applicable shipping charges and other payable fees will be shown before you complete your order.

7. Contact Us

For payment-related questions or assistance, please contact our customer support team through the details provided on our Contact Us page.